FULLY FUNDED
Level 2 Certificate in Customer Service
Prepare yourself for a role in customer service with this introduction to the essential skills needed to work in a customer-focused environment.
Locations
Leicester, Worksop & Nottingham
Duration
2 weeks
Funding
Free
About this course
A company’s success often relies heavily on the level of customer service it provides; a satisfied customer who had a positive experience is more likely to return and recommend to others.
Expand your knowledge and understanding of the importance of customer service and the skills needed to work in this environment.
This nationally accredited qualification covers the core principles essential for delivering exceptional customer service.
Programme of training includes:
- Delivery of effective customer service
- Supporting the customer service environment
- Customer service in the hospitality industry
- Understanding customer service in the retail sector
- Problem solving at work
- Working in a team
- Time management skills
- Improving own learning and performance
We will also help you to develop your CV!
Who this course is for
Applicants should be aged 19 and above, currently unemployed and claiming benefits, and a UK EU resident or have been living in the UK for more than 3 years.
No previous qualifications are necessary but learners should be working to a minimum of entry level 3.
This specialism would suit candidates looking to work in a customer-focused role such as a customer service assistant, receptionist, or sales advisor.
You could also progress to further learning via an apprenticeship or NVQs.
Why Attend?
- Learn for free
Exclusively for unemployed or jobseekers
- First-class support
Experienced tutor guiding you through the process
- Gain invaluable skills
Increase your confidence and competence when applying for jobs
- Nationally recognised accredited course
Covered
- Delivery of effective customer service
- Supporting the customer service environment
- Customer service in the hospitality industry
- Understanding customer service in the retail sector
Additional units
- Problem solving at work
- Working in a team
- Time management skills
- Improving own learning and performance